Account Manager - New Zealand (NovoTel )

Full-Time, Not Disclosed

Experience: 0 - 1 Years

Qualification: Bachelors (Communication - Tech. Writing)

City: Auckland

Skills: Basic knowledge on computer.

Posted On: Jun, 10 2017

Job Description

As an Account Manager (based in New Zealand) you are responsible for hotel account management. You support BV by informing new hotels in a specific area in New Zealand with respect to the services offered by BV. You create quantity and quality reports on results and performance for information support to BV. You provide hotels the (initial) training on how to use's system. You will assist the Supply Manager on the improvement of hotel availability and supply in order to support BV in meeting the demands of the visitors on the website.

This full time position will be based in our Auckland office.


Support BVs strategy for hotel availability and supply within New Zealand;
Promote the BV brand name and its online reservation services to hotels, also by visiting hotels located in specific geographic areas of the country
Responsible for area coverage
Inform hotels and advise on allotment, availability and supply
Rate checks and competitor checks
Liaison person for hotels to contact when they have questions
Providing hotels with information and advice by mail and email, including follow-ups
Follow up on cancellations and evaluations
Accompany and train hotels on how to use's extranet and rates & availability system
Support hotels with regards to's on-line system
Organize and coordinate Tourist Trade Fair visits to liaise with hotels
Check statistics in the control room and follow up
You will also need to be versatile and adapt quickly to the latest guidelines from BV

2 years of experience in a relevant account management function
Fluent English speaker and writer,
Affinity/experience within e-travel and/or hotel/travel industry
Pro-active, sense of responsibility, friendly and can work independently
Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail
Great face-to-face and telephone communication skills
Team player, motivated and enjoys to work in e-travel and hospitality
Positive attitude
Hotel School or University background preferred
Drivers license
Availability to travel 50% of the time
You are eligible to work in New Zealand without employment sponsorship.

You will be responsible for:

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