Export Customer Service Co-ordinator (CMA CGM)

Full-Time, Not Disclosed

Experience: 0 - 1 Years

Qualification: Bachelors (Communication - Tech. Writing)

City: Auckland

Skills: Basic knowledge on computer.

Posted On: Jun, 17 2017

Job Description

Job Title Export Customer Service Co-ordinator
Closing Date 22-Jun-2017
Job Location Auckland
Employment Type Full Time
Job Category CMA NZ - Sales and Marketing
CMA CGM is the world’s third largest container shipping company with headquarters in Marseilles, France. The Group offers a complete range of activities including shipping, handling facilities in port as well as logistics on land. The New Zealand group consists of CMA CGM, ANL Container Line, APL (both wholly owned subsidiaries of CMA CGM group) and a shared back office department CMA CGM Group Agencies New Zealand (CCGANZ) with centralised services in Auckland.

A fantastic opportunity has become available in our Customer Service department in Auckland for an enthusiastic individual to join the busy team. Reporting to the Customer Service & Import Sales Supervisor, the Export Customer Service Coordinator will be responsible to:

• Facilitate the receipt, acceptance and confirmation of export sea freight bookings received from customers via e-mail, telephone or through the e-commerce platforms and provide professional and personal service to the customer.
• Ensure that the commercial interests and shipment requirements of CMA CGM are held as highest priority.
• Actively assist the sales team in promoting the CMA CGM name and promoting additional service options to the customers.
• Build strong business relationships with key clients.

The suitable candidate would have the following attributes-

• Good understanding of all aspects of the shipping and/or transport industry
• Strong administration skills
• Strong computer skills
• Excellent communications skills - both written and verbal
• Able to solve problems and make decisions
• Customer oriented approach
• Good team player
• Good telephone technique
• Ability to meet deadlines and work unsupervised
• Ability to work in a pressurized environment

If you have the right skills and attitude, we would like to hear from you! Please click APPLY below and follow the prompts.

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