NEW ZEALAND Technical Support Representative (The Church of Jesus Christ of Latter-day Saints)

Full-Time, Not Disclosed

Experience: 1 - 2 Years

Qualification: Bachelors (Communication - Tech. Writing)

City: Canterbury

Skills: Basic knowledge on computer.

Posted On: Jun, 15 2017

Job Description

Purposes

The Pacific Area Information and Communication Services Department is seeking to appoint a Technical Support Representative. This is a permanent full-time position based at the Pacific Area Office in Takapuna, New Zealand. Employment with the Church provides not only an amazing sense of purpose, but opportunities for great personal growth, both spiritually and professionally, as you give your best efforts to the Lord. If you are inspired by the prospect of being surrounded by people who share the same values as you do, thrive on providing excellent customer service, and are looking for an exciting opportunity to apply your knowledge and skills in information technology, submit your application today!

Responsibilities

As a Technical Support Representative, you will provide information and communication services and leadership that enable the Church to hasten the work. You will achieve this by providing standard support services for approved technologies and customers; identifying, researching, and resolving technical problems; and responding promptly and courteously to telephone calls, email, Global Service Center tickets and personnel requests for technical support. Duties will also include performing basic system management and routine security administration tasks. Patience and creativity will be required as you assist customers with simple training needs and ensure all information technology needs are met.

Qualifications

We are looking for someone who:

Has a degree in information technology, computer science, or a related discipline
Is experienced in providing computer and IT equipment support (PCs, hardware, software, network and desktop applications)
Has excellent verbal and written communication skills
Desires to provide extraordinary customer service and individually resolve problems
Possesses the ability to provide training and remote support
Desires to exceed their manager’s expectations
Hungers to learn and develop both technically and professionally
Posting Notice/More Info.

This is not an expatriate position. All applicants must be currently eligible to work in New Zealand.

Please Note: This position will be closed as soon as a suitable candidate is identified.

Any enquiries may be directed to Melinda Kelly at [email protected]

Find out more about the many benefits of Church Employment at http://careers.lds.org.

You will be responsible for:

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